What payment methods do you accept?We accept all major credit / debit cards including American Express, and PayPal.
Why was my credit card / PayPal declined?If you receive a notification from us stating that your credit / debit card transaction has been declined, it could be for any number of reasons. Please double-check that you have entered all your details correctly. The Billing Address must match the postal address that your card is registered with.
If your card payment is declined after entering all the correct card and billing details, you may wish to re-try the payment using the PayPal option in the first instance.
Please note that it is your bank / PayPal that has declined the transaction and they will only tell the account holder (i.e. you) their reasons for doing so. Please contact them for further information.
Is the money taken immediately?Yes, the payment amount is taken during the order process from your card or via PayPal.
If I pre-order the new album, plus another product at the same time, does that ship separately?No, when you place an order with us all the items in your order will be dispatched together. If you pre-order a new release, the order will be sent out to land on / around the release date of the pre-ordered album.
How is the postage calculated?The postage costs for your order are based upon the weight of the goods and the region you’re located in. We strive to offer a service that balances value for money and reliability, to ensure that your order arrives in good condition and in a timely manner.
Can I track my order?Yes, your tracking info will be emailed to you via your dispatch email. If there is no tracking please get in contact for further assistance.
When can I expect my order?We aim to deliver your pre-ordered product on the actual day of release. (unforeseen circumstances can mean that this is not possible).
How can I expect the order confirmation and dispatch information to be communicated with me?After placing an order with us, you will receive one order confirmation email after the order has been successfully placed. You will then receive a dispatch email once the order has been sent out to you from our warehouse.
If you have not received an email confirmation yet, please give it a few minutes and see if the email arrives. In some cases it is possible that your email has ended up in your junk / spam folder - please check to see if it has landed there.
If you believe that your order did not complete, or if you aren't sure and would like us to check: please email us with your full name and approximate time of your order to: email@example.com
Can I edit and amend my order once I have received my confirmation email?You cannot edit your order once it has been submitted and processed. Please email firstname.lastname@example.org if there are any address typos or corrections.
I have entered an incorrect detail while placing my order.Please get in contact for any inputting errors
My order has not arrived / has been damaged in transitFor the UK please allow 10 working days for any missing orders, and for international orders 28 days before getting in contact for further assistance.
For any damaged items, please get in contact with an explanation of the issue. Please do not return items to us without contacting us first.
Can I return my order?Items can be returned up to 14 days after your order is delivered. Please get in contact with your return request and for further instructions, including your order number in the correspondence. Your items must be returned to us in a re-saleable condition.
When can I download or listen to the album?If you have ordered a vinyl format, this will include a download card inside the sleeve with the option for either 16-bit WAV or 320kbps MP3 files.
If you have an order reference number, found on your order confirmation email or after payment, please enter it below:
If you do not have an order reference number, please contact us at email@example.com